Terms & Conditions

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Important Notice

Nova is not an emergency service, crisis hotline, medical provider, therapist, psychiatrist, counselor, pastoral care provider, attorney, financial adviser, or fiduciary. If you believe you or someone else may be in immediate danger, contact local emergency services immediately. If you are in the United States, you may also call or text 988. You can also find crisis resources at findahelpline.com.

Notice About Subscriptions

Nova may be offered in part through subscriptions that renew automatically. To avoid a renewal charge, cancel before the renewal date shown by the applicable app store. Deleting the app does not cancel your subscription or free trial. If you are unsure how to cancel, see Apple Support, Google Play Help, or the relevant app store's support pages. Please read Section 6 carefully before starting a trial or completing a purchase. You may wish to save a copy of this information for your reference.

Notice About Important Provisions

THESE TERMS CONTAIN PROVISIONS THAT AFFECT YOUR LEGAL RIGHTS, INCLUDING:

  • SECTION 3 — DISCLAIMERS REGARDING HEALTH, SAFETY, CRISIS DETECTION, AND RESULTS, INCLUDING AN AGREEMENT NOT TO BRING CERTAIN CLAIMS

  • SECTION 11B — A RELEASE OF CLAIMS ARISING FROM INTERACTIONS WITH OTHER USERS

  • SECTION 16 — DISCLAIMERS OF WARRANTIES

  • SECTION 17 — LIMITATIONS OF LIABILITY

  • SECTION 19 — MANDATORY INDIVIDUAL ARBITRATION AND A CLASS ACTION WAIVER FOR CERTAIN USERS, WITH A 30-DAY OPT-OUT

Sections 18A and 19.0 explain how non-waivable consumer rights affect these provisions.

These Terms of Use ("Terms") form a legally binding agreement between Head and Heart Ventures, LLC, doing business as Nova ("Nova," "we," "us," or "our"), and you regarding your access to and use of our mobile applications, websites, web experiences, content, APIs, customer support channels, and related services that link to these Terms (collectively, the "Services").

By clicking to accept, creating an account, downloading the app, accessing the Services, or otherwise using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services.

1. Eligibility

You may use the Services only if:

  • you can form a binding contract with us;

  • you are not barred from using the Services under applicable law;

  • you are not located in a country or region subject to restrictions that prohibit us from offering the Services to you;

  • you are not on any government list that would prohibit us from doing business with you; and

  • you comply with these Terms and all applicable laws.

You must be at least 18 years old to use the Services. If you are under eighteen, you may not use the Services.

To confirm eligibility, we may request your date of birth or use age-range information made available by an application store or operating-system provider. If information indicates that you are under eighteen, we may decline or terminate your access and handle the associated account information as described in our Privacy Policy.

2. The Services

Nova provides digital tools and content for personal reflection, growth, organization, emotional awareness, couples and relationship support, journaling, check-ins, AI-assisted experiences, book and audio discovery, guided journals, and related features.

The Services may include, now or in the future:

  • personal and shared check-ins;

  • journaling and reflection tools;

  • feelings and emotional-awareness features;

  • AI-assisted prompts, summaries, questions, and conversations;

  • couples, partner, invite, collaboration, and sharing features;

  • libraries of books, audio, journals, lessons, or other licensed or original content;

  • favorites, saves, recommendations, and personalized content rails;

  • exports, sharing links, notifications, support, and web experiences; and

  • paid subscriptions, trials, and premium features.

We may add, remove, suspend, limit, or modify any feature at any time, with or without notice, to the extent permitted by law. You acknowledge that a variety of our actions may impair or prevent you from accessing the Services at certain times, in certain ways, for limited periods, or permanently. To the maximum extent permitted by law, we have no responsibility or liability as a result of any such action, including the deletion of, or failure to make available to you, any content, feature, or service.

We have no obligation to provide customer support of any kind, although we may do so from time to time at our discretion. This paragraph does not limit any assistance we are required to provide under applicable law.

3. No Medical, Mental Health, Legal, Or Financial Advice; No Guarantee Of Results

The Services are for informational, reflective, and wellness-related purposes only. Nova does not provide medical advice, diagnosis, treatment, therapy, psychiatric care, counseling, spiritual direction, pastoral counseling, legal advice, financial advice, or emergency response.

No professional relationship is created. By using the Services, you are not entering into a health-care provider–patient relationship, a therapist–client relationship, a counseling relationship, a pastoral or spiritual-direction relationship, an attorney–client relationship, or a fiduciary relationship with Nova. Any decision regarding diagnosis, treatment, care, or spiritual guidance rests with you and the qualified professionals you choose to consult.

You acknowledge and agree that:

  • content provided through the Services may be incomplete, generalized, or unsuitable for your circumstances;

  • AI-generated outputs may be inaccurate, misleading, outdated, or inappropriate;

  • you should not rely on the Services as a substitute for professional judgment or licensed care;

  • you should not disregard or delay obtaining professional advice because of anything you encounter in the Services; and

  • if you have health, relationship safety, legal, employment, housing, or financial concerns, you should consult an appropriate qualified professional.

No guarantee of results. We make no guarantee concerning the level of progress, improvement, wellbeing, spiritual growth, habit formation, or other outcome you may experience from using the Services. Results differ for every individual, and you accept that risk. Any ideas, methods, or perspectives presented in third-party content are those of the respective authors and not ours.

Fees are not reimbursable. Subscription fees are generally not reimbursable by Medicare, Medicaid, TRICARE, other government health-care programs, commercial insurers, managed care organizations, health savings arrangements, or other payors.

3.1 Safety Protocol, And Limits On Detection

We maintain a safety protocol for expressions of suicidal ideation, self-harm, or crisis within our AI conversation features. Nova uses a safety classifier and crisis protocols, and includes a crisis mode that displays crisis information and limits the AI conversation. That protocol is published in our AI Safety Protocol and is incorporated into these Terms by reference.

No automated system is perfect. Our safety protocol is not a monitoring service, a clinical assessment, or an emergency response capability. It will not identify every crisis, unsafe situation, or harmful interaction, and it is not a substitute for contacting emergency services or a crisis line. We do not continuously monitor all user content or communications.

WHILE WE MAY REVIEW INFORMATION ENTERED INTO OR GENERATED THROUGH THE SERVICES FROM TIME TO TIME, WE DO NOT REVIEW ALL SUCH INFORMATION. WE DO NOT REPRESENT THAT WE OR THE SERVICES WILL DETECT ANY PSYCHOLOGICAL, EMOTIONAL, MENTAL, MEDICAL, RELATIONAL, OR SAFETY ISSUE, OR THAT WE WILL TAKE ANY SPECIFIC ACTION IF ANY SUCH MATTER IS DETECTED. YOU AGREE THAT YOU WILL NOT BRING ANY CLAIM AGAINST US CONCERNING ANY FAILURE BY US OR THE SERVICES TO DETECT, OR TO TAKE ANY ACTION IN CONNECTION WITH, ANY APPARENT MOOD, EMOTIONAL STATE, WELLBEING ISSUE, SAFETY CONCERN, OR PSYCHOLOGICAL, MENTAL, OR MEDICAL CONDITION CONCERNING ANY PERSON.

No reporting service. Except where applicable law requires otherwise, Nova does not undertake to report, on behalf of any user or any other person, potential abuse, neglect, self-harm, threats, or other matters to law enforcement, protective services, health-care providers, family members, or any other authority or person. Nova is not an emergency monitoring or reporting service.

Reservation of right to act. We may preserve, review, and disclose information where we believe in good faith that doing so is reasonably necessary to prevent or address an imminent risk of death or serious physical harm to any person, to protect the safety of our users, personnel, or the public, or to comply with law. You release us from and hold us harmless against any claim resulting from any action taken during, or as a consequence of, any such review, preservation, or disclosure — and equally from any decision not to take such action.

4. Your Account

To access some or all of the Services, you may need to create an account. You agree to:

  • provide accurate, current, and complete information;

  • keep your account credentials confidential;

  • promptly update your information if it changes;

  • use only your own account unless we expressly authorize otherwise; and

  • notify us immediately if you suspect unauthorized access or misuse.

You are responsible for all activity that occurs under your account. We may refuse registration, reclaim usernames, require identity verification, suspend access, or terminate accounts if we believe doing so is necessary for security, legal compliance, or protection of the Services. We may implement additional security measures from time to time, including multi-factor authentication.

5. Device Permissions And Communications

You authorize us to send you communications related to the Services, including transactional emails, service notices, security alerts, legal notices, support messages, and in-app or push notifications. If you opt in, we may also send marketing messages subject to applicable law.

Some features may require access to device functions such as notifications, camera, microphone, photo library, local storage, or network status. If you deny required permissions, certain features may not function.

Using the Services on a device that has been modified in a manner unauthorized by the manufacturer, sometimes described as "jailbroken" or "rooted," may cause the Services to malfunction or become insecure, and is a material breach of these Terms.

You are responsible for charges imposed by your mobile carrier, internet provider, device provider, or app store.

6. Paid Features, Subscriptions, Trials, And Refunds

6.1 Paid Access

Some Services may require payment, including recurring subscriptions, prepaid plans, one-time purchases, premium add-ons, or limited-time offers. Pricing, billing frequency, and included features will be shown at checkout or in the relevant offer terms.

The features, content, usage limits, prices, trials, and promotional offers available to you may differ from those offered to other users and may change over time, including based on time, geography, platform, promotional campaign, eligibility, or testing programs. Participation in any version, test, or offer does not entitle you to any particular feature, price, or level of access on a continuing basis.

6.2 Automatic Renewal

If you purchase an automatically renewing subscription:

  • the renewal term, renewal price, and billing frequency are disclosed before you complete your purchase;

  • you may cancel at any time before the renewal date, and cancellation is available through the same channel in which you subscribed;

  • promotional or introductory pricing applies only to the initial term unless we state otherwise; and

  • where required by law, we will send you a renewal reminder before the renewal charge.

You authorize the applicable payment provider or app store to charge you at the start of each renewal term unless you cancel before renewal. Cancellation takes effect at the end of the current subscription period, and you keep access until then. We do not prorate or refund fees for the remainder of a cancelled term except where required by law.

6.3 Free Trials

We may offer free or discounted trials. Before a trial begins we will disclose its length, the fee that will apply when it ends, and when the first charge will occur. Unless you cancel before the trial ends, your access will automatically convert to a paid subscription and you will be charged the applicable fee. It is your responsibility to know when the trial ends and to cancel in time. We may modify or terminate any trial offer, and we may limit your ability to take advantage of multiple trials.

6.4 Price Changes

We may change our fees. We will give you reasonable advance notice of any price increase by in-app notice, email, or another prominent method. Any fee increase applies only to renewal terms that begin after we have notified you. If you do not wish to pay the new price, you may cancel before the change takes effect.

6.5 App Store Purchases

If you purchase through Apple, Google, or another app store:

  • your billing relationship may be governed in part by that platform's terms;

  • you must manage cancellation through the applicable platform unless we expressly provide another method;

  • deleting the app does not cancel your subscription; and

  • if you request a refund through the app store, we may share limited account, subscription, and usage information with the platform as reasonably necessary to process or evaluate the request. By purchasing through an app store and submitting a refund request, you consent to that sharing.

6.6 Refunds

Except where required by law, payments are non-refundable and non-creditable. We may, in our sole discretion, choose to offer refunds, credits, or other accommodations, but doing so in one case does not obligate us to do so in another. Subscriptions purchased through an app store are subject to that store's refund policies, which we do not control.

If local law otherwise grants you a right of withdrawal or cancellation for digital services, that right will apply to the extent required by law.

6.7 Payment Processors And Taxes

We may use third-party payment processors, merchants of record, and subscription management providers. Your use of those services may also be governed by their terms and privacy policies. You are responsible for applicable taxes, duties, and similar charges unless law requires us to collect and remit them directly. Depending on the payment method you select, additional taxes or fees may be charged directly by the payment processor.

6.8 Lifetime Or One-Time Access Offers

If we ever offer "lifetime," "permanent," or similar access, that means access for as long as we continue to commercially offer and support the applicable feature or service, unless otherwise required by law. We may modify or discontinue such offerings in connection with product changes, shutdowns, or business transitions, and we are not obligated to provide compensation or alternative services if we do.

7. User Content

"User Content" means any information, prompts, entries, journals, reflections, messages, photos, screenshots, audio, feedback, comments, reactions, profile content, shared content, uploads, or other material you submit, store, or make available through the Services.

7.1 Ownership

As between you and Nova, you retain ownership of your User Content, subject to the rights you grant to us in these Terms.

7.2 License You Grant To Nova

You grant Nova a worldwide, non-exclusive, royalty-free license to host, store, back up, reproduce, transmit, reformat, and display your User Content solely as necessary to:

  • provide, operate, maintain, secure, and troubleshoot the Services;

  • display your content back to you, and to users you have specifically chosen to share it with, in accordance with your sharing settings;

  • generate the outputs, summaries, insights, and AI-assisted experiences you request; and

  • comply with law, respond to legal process, investigate abuse, and enforce these Terms.

This license is limited to the purposes above. We do not publish, distribute, sell, or make your User Content publicly available, and we do not sublicense it except to service providers acting on our behalf under contractual confidentiality and data-protection obligations.

This license ends for future uses when your User Content is deleted from the active Services, except to the extent:

  • we must retain it for backups, logs, legal obligations, dispute resolution, fraud prevention, security, or enforcement; or

  • it has already been shared with others at your direction and they retain copies.

When you delete User Content or your account, we will stop displaying that content, but you understand that some copies may persist in backups, logs, and records for the periods described in our Privacy Policy. To the maximum extent permitted by law, we are not responsible or liable for the removal or deletion of, or the failure to remove or delete, any User Content.

Our use of information derived from your activity for analytics, product improvement, and similar purposes is described in our Privacy Policy.

7.3 Your Responsibility For User Content

You represent and warrant that:

  • you own or have all rights necessary to submit the User Content;

  • your User Content does not infringe any law or third-party right;

  • you have obtained any permissions, consents, licenses, rights, and authorizations required from other people whose information, likeness, voice, messages, or content you submit or share, including any consent required for us to process another person's sensitive information; and

  • your User Content is accurate enough for the use you are asking the Services to perform.

We are not responsible for User Content provided by you or other users, and we make no guarantee regarding the accuracy, currency, suitability, or quality of any User Content.

7.4 Our Right To Review And Remove

We may, but are not obligated to, review User Content, and we may remove or restrict any User Content at our discretion and without notice. This includes accessing, reviewing, and retaining User Content where we believe in good faith that doing so is reasonably necessary to detect, investigate, prevent, or address (i) violations of these Terms, (ii) threats of violence or harm to any person, or (iii) risks to the safety of our users, personnel, or the public.

8. Books, Audio, Summaries, And Other Content

The Services may include books, excerpts, cover art, audio, summaries, metadata, guided journals, reflections, prompts, Scripture passages, or other content made available by us or our licensors ("Nova Content").

All Nova Content is owned by Nova or its licensors and is protected by copyright, trademark, trade secret, and other laws, except for content identified in Section 8.1 as being in the public domain. Except as expressly allowed by these Terms, you may not:

  • copy, reproduce, scrape, download in bulk, republish, distribute, or publicly display Nova Content;

  • remove notices, labels, attributions, or DRM-related controls;

  • create derivative works from Nova Content;

  • sell, sublicense, rent, lease, or commercially exploit Nova Content;

  • use Nova Content to train competing systems or build competing products; or

  • imply that any author, publisher, creator, or licensor endorses Nova, unless expressly stated by us in writing.

No author, publisher, or creator referenced in the Services endorses or sponsors Nova or any of our products or services, and nothing in the Services should be understood as such an endorsement.

Any summaries, reflections, or commentary provided through the Services are for convenience and informational purposes only and do not alter the underlying rights of authors, publishers, or licensors.

8.1 Notices And Attributions

Scripture text. Scripture passages presented within the Services are drawn from the World English Bible (WEB), a modern English translation available at worldenglish.bible. The World English Bible is not copyrighted and has been dedicated to the public domain. No permission is required to quote, copy, or distribute the WEB text, and we make this attribution as a matter of good practice and transparency rather than legal obligation.

Any commentary, reflection prompts, reading plans, devotional material, guided practices, or arrangement of Scripture passages that we create are original Nova Content and are protected as described in Section 8.

Other licensed content. Where we make additional third-party content available, applicable copyright notices, attributions, and license terms may be displayed with that content. Some licensed content may carry restrictions that differ from these Terms, in which case the more restrictive terms apply to that content.

For books, Nova offers summaries, key insights, reflections, and audio discussions concerning published books. These materials:

  • are original works created by Nova that describe and discuss the ideas found in the underlying books;

  • convey ideas, concepts, facts, arguments, and themes — which copyright law does not protect — rather than reproducing an author's particular expression;

  • are not the books themselves, and are not authorized editions, official abridgments, licensed adaptations, translations, or reproductions of any book;

  • do not allow you to read a complete book or listen to a complete audiobook through the Services;

  • reference book titles and author names solely to identify the work being discussed, because a summary cannot be identified or understood without naming the book it concerns; and

  • are not endorsed, sponsored, authorized, reviewed, or approved by any author, publisher, or rights holder.

Any ideas, methods, opinions, or strategies described in a summary are those of the respective author, not ours, and we make no guarantee regarding the results you may experience from applying them.

We encourage you to purchase and read the full works. Our materials are intended to introduce ideas and support reflection. They are not intended to substitute for the books themselves, and buying the underlying book will always give you more than we can.

If you are an author, publisher, or other rights holder, Section 14 explains how to reach us.

8.2 Trademarks And Names

"Nova," our logos, and our product names are trademarks of Head and Heart Ventures, LLC, whether or not registered. You may not use them without our prior written permission, except to refer to the Services accurately.

Book titles, author names, publisher names, and other third-party names and marks appearing in the Services are the property of their respective owners. We use them only to identify the works, people, or services being discussed. Such use is nominative and does not imply any affiliation, sponsorship, endorsement, or association.

No affiliation. Nova is an independent product. We are not affiliated with, endorsed by, sponsored by, or otherwise connected to any other product, service, application, publication, company, or organization that uses the same or a similar name, and no such connection should be inferred.

9. Acceptable Use And Prohibited Conduct

You may use the Services only for lawful, personal, non-commercial, and authorized purposes. You may not:

  • violate any law, regulation, court order, or third-party right;

  • impersonate any person or entity, or misrepresent your affiliation;

  • share false, misleading, or fraudulent information;

  • report false emergencies concerning yourself, another person, or any vulnerable population including children, elders, or people with disabilities;

  • use the Services for emergency, crisis, or safety-critical decision-making;

  • use the Services to harass, threaten, stalk, abuse, exploit, defame, or harm another person, or to attempt to locate or identify any individual;

  • post or transmit sexually exploitative, hateful, violent, extremist, or otherwise unlawful material;

  • upload or share content you do not have the right to use;

  • promote self-harm, suicide, eating disorders, violence, terrorism, weapons, abuse, or illegal activity;

  • attempt to circumvent, disable, or manipulate our safety protocols, including by prompting, jailbreaking, role-playing, or otherwise inducing the AI features to produce content relating to suicide, self-harm, disordered eating, or other harmful behaviour;

  • use the Services to generate or distribute malware, phishing, spam, scams, or disinformation;

  • use bots, scrapers, crawlers, or automated tools to access the Services without our written permission;

  • systematically retrieve data or content from the Services to create a collection, compilation, database, or directory;

  • reverse engineer, decompile, disassemble, or attempt to extract source code or underlying models, prompts, or system instructions;

  • circumvent rate limits, security features, moderation filters, access controls, or technical protections;

  • access another user's account or data without authorization;

  • resell, sublicense, rent, or commercially exploit the Services or outputs without written permission;

  • make the Services available over a network or environment permitting simultaneous access by multiple users;

  • use the Services to build or improve a competing product;

  • probe, test, or scan the vulnerability of the Services;

  • overload or interfere with infrastructure, networks, or availability;

  • collect, store, or process other people's personal data through the Services without lawful authority; or

  • attempt any conduct that, in our judgment, creates legal exposure, security risk, or reputational harm for Nova.

We may investigate violations, take appropriate legal action, and cooperate with law enforcement or regulators where appropriate.

10. AI-Specific Terms

10.1 You Are Interacting With An Artificial Intelligence System

Certain Nova features, including conversational and voice experiences, are powered by artificial intelligence. When you use these features you are communicating with an automated system, not with a human being. No Nova employee, counselor, pastor, clinician, or other person is participating in the conversation in real time, and no human is monitoring your conversations as they occur.

Limited human review may occur after the fact for safety, quality assurance, abuse investigation, or support, as described in our Privacy Policy and in Section 7.4.

Where AI generates audio, images, or other synthetic content, we mark that content as artificially generated where required by applicable law.

10.2 Nature And Limitations Of AI Outputs

Because Nova includes AI-assisted features, you further acknowledge and agree that:

  • outputs may be probabilistic and are susceptible to inaccuracy, incompleteness, bias, and hallucination;

  • output quality depends in part on the information you provide;

  • outputs are not guaranteed to be unique, and other users may receive similar outputs;

  • you must not rely on factual assertions in AI outputs without independent verification, and you are solely responsible for reviewing and validating outputs before relying on them;

  • you must not use the AI features for diagnosis, treatment planning, legal advice, financial advice, or any high-stakes decision;

  • you must not submit third-party confidential information unless you are authorized to do so; and

  • we may suspend or restrict AI feature access if we believe your use creates safety, legal, abuse, or operational risk.

We may change model providers, prompting strategies, output controls, feature availability, and moderation rules at any time.

10.3 Model Training

We do not sell your User Content, and we do not make your private User Content available to third parties for the purpose of training their own general-purpose artificial intelligence models for their independent purposes. Where we work with AI service providers to generate the outputs you request, we seek contractual protections that limit how those providers may retain and use the content we send them.

If we ever wish to use your private User Content — such as your journal entries, reflections, check-ins, or AI conversations — to train artificial intelligence models, we will ask for your separate, specific, opt-in consent before doing so. Declining will not affect your access to the Services.

Our current practices are described in more detail in our Privacy Policy, which we will update, together with any consent required by law, before making a material change in this area.

11. Shared Features, Public Links, And Social Interactions

The Services may allow you to share entries, reflections, links, invites, reactions, or other content with a partner, invited users, or anyone with a share link. If you choose to share content:

  • you are responsible for choosing the correct visibility setting;

  • recipients may retain, copy, screenshot, forward, or discuss what you share;

  • we cannot guarantee that shared content will remain private once you disclose it to others; and

  • you assume the risk of consequences arising from your choice to share.

We may remove or restrict shared content that violates these Terms or creates risk to users or Nova.

11A. Information About Other People, And Safe Use Of Shared Features

Nova's shared, partner, and couples features are designed for voluntary, mutual use between people who both want to participate.

Information about others. You may write about, reflect on, or reference other people. You are responsible for what you record about others, and you must not use the Services to store or process another person's sensitive information — including information about their health, mental state, religious beliefs, or sexual life — without a lawful basis for doing so. We may act on a request from a person whose information appears in your content, including by restricting or deleting that content, where law requires.

Voluntary participation. You may not require, pressure, coerce, or condition anything on another person's use of Nova, their sharing of entries with you, or their disclosure of check-in content. You may not use the Services to monitor, surveil, or control another person.

Leaving a shared space. Depending on the controls available in the relevant feature, a participant may leave a shared space, revoke future sharing, or request account deletion without the consent of another participant. Information already shared may remain with its recipient.

If you are experiencing abuse or feel unsafe, resources are available at findahelpline.com.

11B. Interactions With Other Users; Release

Your interactions with other users of the Services are solely between you and those users. If a dispute arises between you and another user, we are under no obligation to become involved.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU RELEASE NOVA AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, SERVICE PROVIDERS, AND SUCCESSORS FROM ALL CLAIMS, DEMANDS, LOSSES, DAMAGES, RIGHTS, AND ACTIONS OF EVERY KIND — INCLUDING CLAIMS FOR PERSONAL INJURY, EMOTIONAL DISTRESS, DEATH, AND PROPERTY DAMAGE — THAT ARISE DIRECTLY OR INDIRECTLY FROM YOUR INTERACTIONS WITH, OR THE CONDUCT OF, ANY OTHER USER, ANY APP STORE, OR ANY THIRD-PARTY SERVICE.

If you are a California resident, you waive California Civil Code Section 1542, which reads: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." You waive the protection of any comparable statute or common-law principle in any other jurisdiction.

This Section does not apply to the extent applicable consumer protection law prohibits such a release. See Section 18A.

12. Feedback

If you provide suggestions, ideas, bug reports, or other feedback, you grant us the unrestricted right to use that feedback without notice, attribution, payment, or other obligation to you.

12A. United States Availability

Nova is initially offered in the United States. We make no representation that the Services are accessible, appropriate, or legally available outside the United States. Accessing or using the Services is prohibited from any territory where doing so would be unlawful.

Some features, content, or payment options are available only in certain jurisdictions and may not be available to you.

13. Third-Party Services

The Services may integrate with or link to third-party services, including app stores, payment processors, authentication providers, support tools, AI providers, booksellers, content hosts, or external resources. We do not control and are not responsible for those third parties, their content, or their practices.

Your use of third-party services is governed by their terms, policies, and practices, including their privacy and data-gathering practices. We are not liable for any loss or damage arising from your use of third-party services. You should make whatever investigation you consider appropriate before proceeding with any third-party transaction.

14. Intellectual Property Complaints And Rights-Holder Notices

We respect the rights of authors, publishers, and other rights holders, and we want to hear from you directly.

If you are a rights holder and you believe that any Nova Content — including a book summary, key insight, audio discussion, cover image, quotation, or attribution — infringes your rights, misrepresents or misattributes your work, or should not appear in the Services for any other reason, contact us at support@withnova.com.

We may:

  • review it;

  • remove, revise, or restrict the material where we determine that is appropriate.

You do not need to send a formal legal notice or engage counsel to reach us. A plain email identifying yourself, the work, and your concern is enough.

15. Suspension And Termination

We may suspend, restrict, or terminate your access to all or part of the Services at any time, with or without notice, if:

  • you violate these Terms or our policies;

  • we suspect fraud, abuse, unlawful conduct, or security issues;

  • your use creates risk or potential liability for us, users, or third parties;

  • we are required to do so by law or a regulator; or

  • we discontinue the Services or a relevant feature.

If we terminate your account for a violation of these Terms, you may not create or use another account, and we may take steps to prevent your re-registration.

You may stop using the Services at any time. If you have a subscription, cancellation rules in Section 6 will still apply. Termination does not automatically entitle you to a refund.

Upon termination, your account will be deactivated and stored information may be deleted or archived such that it is no longer available to you.

16. Warranties And Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, NOVA CONTENT, AI OUTPUTS, AND ALL RELATED FEATURES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, COMPLETENESS, AVAILABILITY, SECURITY, OPERABILITY, TIMELINESS, RELIABILITY, DATA ACCURACY, FREEDOM FROM VIRUSES OR MALWARE, AND FREEDOM FROM INTERRUPTION, ERRORS, OR HARMFUL COMPONENTS, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT:

  • THE SERVICES WILL ALWAYS BE AVAILABLE, TIMELY, SECURE, OR ERROR-FREE;

  • THE SERVICES WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS;

  • ANY OUTPUT, RECOMMENDATION, OR CONTENT WILL BE ACCURATE, SAFE, OR SUITABLE FOR YOUR NEEDS; OR

  • ANY DEFECT WILL BE CORRECTED.

WE DO NOT REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL RESULT IN THE DETECTION, DIAGNOSIS, PREVENTION, CURE, OR IMPROVEMENT OF ANY PSYCHOLOGICAL, EMOTIONAL, RELATIONAL, SPIRITUAL, MENTAL, OR MEDICAL CONDITION.

YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK.

17. Limitation Of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOVA AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, RELATIONSHIPS, BUSINESS OPPORTUNITIES, OR OTHER INTANGIBLE LOSSES, OR FOR ANY PERSONAL INJURY, EMOTIONAL DISTRESS, PROPERTY DAMAGE, SERVICE INTERRUPTION, COMPUTER DAMAGE, SYSTEM FAILURE, OR UNAUTHORIZED DISCLOSURE OF DATA, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

  • THE AMOUNT YOU PAID US FOR THE SERVICES IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR

  • USD $100.

THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. THEY ARE A FUNDAMENTAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN YOU AND NOVA.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of certain liabilities, so some of these limitations may not apply to you in full. If you are a resident of a jurisdiction that permits the exclusions and limitations set out in Sections 16 and 17, those exclusions and limitations do apply to you in full. Nothing in these Terms excludes liability that cannot be excluded under applicable law. See Section 18A.

18. Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Nova and its affiliates, officers, directors, employees, contractors, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:

  • your use of the Services;

  • your User Content, including claims relating to its accuracy, legality, or quality;

  • your failure to obtain any consent, permission, license, right, or authorization necessary for us to receive, host, transmit, store, or process information about another person that you submit;

  • any claim for bodily injury, emotional distress, or property damage to a third party resulting from your use of the Services;

  • your violation of these Terms;

  • your violation of any law or third-party right; or

  • your misuse of shared, social, couples, or AI features.

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with us.

18A. Consumer Rights That Cannot Be Limited

Nothing in these Terms limits, excludes, or modifies any right or remedy that applicable consumer protection law grants you and does not permit to be limited, excluded, or modified.

Where any provision of Sections 11B, 16, 17, 18, 19, or 20 conflicts with such a right, that provision does not apply to you to the extent of the conflict, and the remainder of these Terms continues in effect.

19. Arbitration, Class Action Waiver, And Dispute Resolution

19.0 Where This Section Does Not Apply

This Section 19 applies only to the extent permitted by law. A claim that applicable law does not permit to be arbitrated may proceed in court as described below.

19.1 Informal Resolution First

Before filing a claim, you and Nova agree to try to resolve the dispute informally. You must send a written notice to support@withnova.com with the subject Legal Dispute Notice, describing the issue and requested relief. If we cannot resolve the dispute within 60 days, either party may proceed as described below.

19.2 Binding Individual Arbitration

To the fullest extent permitted by law, any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or the breach, termination, enforcement, interpretation, or validity of these Terms ("Disputes") will be resolved by binding individual arbitration, and not in court.

You and Nova agree that the U.S. Federal Arbitration Act governs the interpretation and enforcement of this Section. You and Nova each waive the right to a trial by jury and the right to participate in a class action. This Section survives termination of these Terms.

19.3 Exceptions

  • Either party may bring an individual claim in small claims court if it qualifies.

  • Either party may seek injunctive or equitable relief in court to prevent the infringement or misappropriation of intellectual property, unauthorized access, breach of confidentiality, or security violations.

  • Claims that applicable law says cannot be arbitrated may proceed in court, but only to that extent.

  • Public injunctive relief is addressed in Section 19.6.

19.4 No Class Actions

YOU AND NOVA AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF, CLASS MEMBER, OR REPRESENTATIVE IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR ARBITRATION. The arbitrator may not consolidate another person's claims with yours and may not preside over any representative or class proceeding.

For the avoidance of doubt, claims relating to subscription fees, automatic renewal, cancellation, refunds, trials, or billing practices are subject to this Section 19, including the class action waiver.

If this Section 19.4 is found to be unenforceable, then this entire Section 19 is null and void and the dispute will proceed in court under Section 20.

19.5 Arbitration Administrator, Rules, And Venue

Unless otherwise required by law, arbitration will be administered by the American Arbitration Association (AAA) under its applicable consumer arbitration rules then in effect, except as modified by these Terms. A party who wishes to begin arbitration must submit a written demand to the administrator and give notice to the other party as the rules specify.

Any arbitration hearing will take place in the county or parish where you live, unless both parties agree to a different location or the rules permit a remote proceeding.

The arbitrator has exclusive authority to decide all issues relating to the interpretation, applicability, enforceability, and scope of this arbitration agreement, except as provided in Section 19.6.

19.6 Public Injunctive Relief

The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief, and only to the extent necessary to provide relief warranted by that party's individual claim.

To the extent either party prevails on a claim and seeks public injunctive relief — meaning injunctive relief whose primary purpose and effect is to prohibit unlawful acts that threaten future injury to the public — the entitlement to and extent of that relief must be litigated in a civil court of competent jurisdiction and not in arbitration. Litigation of any issue of public injunctive relief will be stayed pending the outcome of the merits of the individual claims in arbitration.

Nothing in these Terms waives any party's right to seek public injunctive relief in a court of competent jurisdiction.

19.7 Arbitration Costs

Payment of filing, administration, and arbitrator fees is governed by the administrator's rules. We will not seek to recover the administration and arbitrator fees we are responsible for paying, unless the arbitrator finds your claim frivolous. If we prevail in arbitration, we will pay our own attorneys' fees and costs and will not seek to recover them from you. If you prevail, you are entitled to an award of attorneys' fees and expenses to the extent provided under applicable law.

19.8 Coordinated Filings

If twenty-five or more demands for arbitration raising substantially similar claims are filed against Nova by or with the assistance of the same law firm or coordinated group within a ninety-day period, those demands will be resolved in staged batches. The parties will select an equal number of demands per batch, a single arbitrator will be appointed for each batch, and the outcomes of earlier batches may inform resolution of the remainder. Filing and administrative fees for demands not yet assigned to a batch are not due until that demand is assigned. This subsection is intended to promote efficient resolution and does not waive any party's rights.

19.9 Opt-Out Right

You may opt out of this Section 19 by emailing support@withnova.com with the subject Arbitration Opt-Out within 30 days after you first agree to these Terms. Your notice must include your name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other part of these Terms or your use of the Services.

20. Governing Law

These Terms and any dispute between you and Nova are governed by the laws of the State of Texas, without regard to conflict-of-law rules, except to the extent superseded by federal law or by consumer-protection laws that apply where you live.

If any dispute is found not subject to arbitration, exclusive venue will lie in the state or federal courts located in Dallas County, Texas, unless applicable law gives you the right to bring claims elsewhere.

21. Changes To These Terms

We may update these Terms from time to time.

Where we make material changes, we may provide advance notice by a notification or message. The notice will summarize what is changing and when the change takes effect. If you do not agree to a material change, you may reject it by discontinuing use and cancelling any subscription before the effective date, and where required by law we will refund the unused portion of any prepaid term. Where applicable law requires your affirmative acceptance of a material change, we will try to request it. We will also notify the applicable application stores of significant changes where required by law.

We will not begin charging you, increase your fees, or change your automatic renewal terms without first giving you advance notice and obtaining your consent where the law requires it.

If you continue to use the Services after revised Terms become effective, you agree to the updated Terms.

22. App Store Terms

22.1 Apple

If you download the app from the Apple App Store:

  • these Terms are between you and Nova only, and not with Apple;

  • Nova, not Apple, is solely responsible for the app and its content;

  • Apple has no obligation to furnish any maintenance or support services for the app;

  • in the event of any failure of the app to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the app to you. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the app;

  • Nova, not Apple, is responsible for addressing any claims relating to the app or your possession or use of it, including product liability claims, claims that the app fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection, privacy, or similar legislation;

  • in the event of a third-party claim that the app or your possession and use of it infringes that third party's intellectual property rights, Nova, not Apple, is solely responsible for the investigation, defense, settlement, and discharge of that claim;

  • you represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties; and

  • Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right to enforce these Terms against you as third-party beneficiaries.

22.2 Google Play

If you download the app from Google Play:

  • these Terms are between you and Nova only, and not with Google;

  • your use of the app must comply with Google's then-current Google Play Terms of Service;

  • Google is only a provider of Google Play, and not of the app;

  • Nova, not Google, is solely responsible for the app;

  • Google has no obligation or liability to you with respect to the app or these Terms; and

  • Google is a third-party beneficiary of these Terms as they relate to the app.

22.3 Other Marketplaces

If you download the app from another marketplace, your use must also comply with that marketplace's terms. You agree to pay all fees charged by the applicable app store.

23. Accessibility

If you encounter an accessibility barrier in the Services, you may contact support@withnova.com. This section does not represent that the Services conform to a particular accessibility standard.

24. Miscellaneous

Entire agreement. These Terms, together with the Privacy Policy and any additional feature-specific terms, are the entire agreement between you and Nova regarding the Services, and supersede all prior communications, representations, understandings, and agreements, whether oral or written, on that subject.

Governing language. These Terms are written in English, and the English version governs and is used for all purposes, including interpretation and dispute resolution. Any translation is provided for convenience only. Where applicable law requires that we provide these Terms in another language and gives that version legal effect, that requirement applies to the extent the law requires.

Relationship of the parties. Nova provides the Services as an independent contractor and service provider. Nothing in these Terms creates any partnership, joint venture, agency, fiduciary, employment, health-care, counseling, or pastoral relationship between you and Nova.

Electronic communications and signatures. All communications on or through the Services are electronic communications. You agree that we may communicate with you electronically, and that notices, disclosures, agreements, policies, records of transactions, and other communications we provide electronically satisfy any legal requirement that they be in writing. You further agree that by clicking a button labeled "Submit," "Continue," "Subscribe," "Agree," or similar, you are providing a legally binding electronic signature and entering into a binding contract. YOU CONSENT TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, AND RECORDS, AND TO THE ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED THROUGH THE SERVICES.

Force majeure. We are not liable for any failure to perform under these Terms to the extent the failure arises from causes outside our reasonable control.

Severability. If any provision is found invalid or unenforceable, it will be reformed to the minimum extent necessary to make it enforceable while reflecting the parties' intent, and the remaining provisions will remain in full force. This paragraph is subject to Section 19.4.

No waiver. Our failure or delay in enforcing any provision is not a waiver of that provision or of any other, and does not prevent us from enforcing it later.

Assignment. You may not assign these Terms or any rights under them, and any attempt to do so is void. We may assign or transfer these Terms, in whole or in part, including by novation, in connection with a merger, acquisition, financing, reorganization, or sale of assets, and you consent to any such assignment. Posting on the Services of a version of these Terms identifying another entity as a party constitutes valid notice to you of that transfer.

No third-party beneficiaries. Except as expressly stated in Section 22, these Terms create no third-party beneficiary rights.

Headings. Section headings are for convenience only and do not affect interpretation.

Survival. Sections that by their nature should survive termination will survive, including Sections 3, 7.1, 7.2, 11B, 12, 16, 17, 18, 18A, 19, 20, and 24.

25. Contact Information

If you have questions about these Terms, contact:

Head and Heart Ventures, LLC

Email: support@withnova.com