Privacy Policy

Last Updated:

This Privacy Policy explains how Head and Heart Ventures, LLC, doing business as Nova ("Nova," "we," "us," or "our"), collects, uses, discloses, and retains personal information when you use Nova's mobile applications, websites, customer-support channels, and related services that link to this Policy (collectively, the "Services").

Nova is initially offered in the United States. The Services are intended for adults aged eighteen and older. If we offer the Services in additional countries, we may provide supplemental notices required for those locations.

1. Information We Collect

What we collect depends on the features you use and the information you choose to provide.

Information you provide

  • Account and contact information, such as your name, email address, phone number, authentication information, profile photo, and support contact details.

  • Profile and preference information, such as your birthday, goals, interests, routines, relationship status, content preferences, faith-mode preference, and feature settings.

  • Content you create, such as check-ins, feelings selections, journal entries, reflections, prompts, AI conversations, feedback, photos, attachments, and other free-form content.

  • Voice input and transcripts. When you use a voice feature, your audio may be transmitted to an AI or transcription provider so the feature can respond or create a transcript. The resulting transcript and AI response may remain in your conversation history.

  • Shared and couples information, such as invitations, relationship context, messages, reactions, shared entries, participation in shared spaces, and the sharing choices you make.

  • Library activity, such as saved items, highlights, favorites, reading or listening progress, and content preferences.

  • Subscription and transaction information, such as subscription status, product or tier, trial status, billing country or storefront, transaction identifiers, receipt metadata, and refund status. App stores and payment processors handle payment-card details; Nova does not receive your full card number for those purchases.

  • Support and survey information, including messages, screenshots, bug reports, feature requests, and other information you send us.

The content you choose to provide may reveal sensitive information, including information about emotional wellbeing, relationships, religious or philosophical beliefs, or other private experiences. You decide what to enter and what to share with other users.

Information collected automatically

  • Device and technical information, such as device model, operating system, browser, app version, language, time zone, screen size, and network information.

  • Usage and log information, such as IP address, timestamps, features used, screens viewed, navigation events, session duration, diagnostics, and performance information.

  • Security information, such as suspicious login activity, abuse-prevention signals, and audit records used to protect accounts and the Services.

  • Website technology data, such as cookies, local storage, and similar technologies used on Nova websites.

Nova does not intentionally collect precise geolocation through the Services and does not connect to Apple HealthKit or other medical-record platforms for the current U.S. launch.

Information from other sources

We may receive limited information from authentication providers, app stores, payment or subscription providers, infrastructure and support vendors, and other users who invite you to shared features.

2. How We Use Information

We use personal information to:

  • create, authenticate, secure, and maintain accounts;

  • provide the features and content you request;

  • personalize prompts, recommendations, reminders, journeys, and AI responses;

  • process voice input and generate transcripts or audio responses;

  • operate couples, sharing, invitation, and collaboration features;

  • process subscriptions, trials, entitlements, cancellations, and refunds;

  • respond to support requests and communicate about the Services;

  • analyze usage, diagnose problems, secure the Services, and improve reliability and design;

  • detect, investigate, and respond to fraud, abuse, safety concerns, or violations of our Terms of Use;

  • comply with law, enforce our agreements, and protect rights, safety, and property; and

  • create aggregate or de-identified information that does not reasonably identify an individual.

We do not use the substance of private journals, reflections, check-ins, or AI conversations for advertising.

3. AI Features And Third-Party AI Providers

Nova's AI features are automated systems, not people. When you use an AI or voice feature, Nova may transmit the text, audio, images, or other content needed to fulfill your request to third-party AI, transcription, or voice providers. Those providers process the information to generate the response, transcript, or audio you requested and to operate safety and abuse-prevention systems.

Vendor

What it does

Vercel AI Gateway

Coach chat, classifiers, analyzers, and embeddings

OpenAI

Voice: realtime sessions
Audio: transcription

Before you enter the app, we disclose that Nova account data may be processed by the third-party AI providers listed above and we ask you to agree. Continuing from that screen is your permission. You may contact us at support@withnova.com about future sharing. That request does not undo processing that already happened.

AI output can be inaccurate, incomplete, biased, or inappropriate. It is not medical, mental-health, legal, financial, or emergency advice.

4. How We Disclose Information

We may disclose information to:

  • Service providers that support hosting, databases, authentication, storage, analytics, communications, customer support, content delivery, security, AI processing, transcription, or voice features.

  • App stores and subscription providers to process purchases, maintain entitlements, restore purchases, handle cancellations, and evaluate refund requests.

  • Other users you choose, when you use couples, shared spaces, invitations, exports, public links, or other sharing features.

  • Professional advisers and transaction participants, such as lawyers, auditors, insurers, or parties to a financing, acquisition, reorganization, or sale of assets, subject to appropriate confidentiality obligations.

  • Authorities or other recipients when required or permitted by law, including to respond to legal process, enforce our Terms, investigate abuse, protect rights or property, or address a risk of serious harm.

  • Other recipients at your direction or with your consent.

We contractually require applicable service providers that receive personal information from Nova to provide the same or equivalent protection described in this Policy and required by applicable App Store rules and law. We limit their processing to authorized services or other handling disclosed to you.

5. No Sale, Targeted Advertising, Or Tracking

Nova does not sell personal information. Nova does not share personal information for third parties' cross-context behavioral advertising and does not use personal information for targeted advertising.

Nova uses product analytics services to understand how the Services are used and to improve them. We do not use those analytics to track you across apps or websites owned by other companies for advertising or advertising measurement.

If these practices change, we will update this Policy and provide any notice, consent, or opt-out required by law.

6. Retention And Deletion

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to provide the Services, maintain security, comply with law, resolve disputes, and enforce agreements.

  • Account, profile, User Content saved to your account, AI conversation, couples, and library data are generally kept while your account is active. When content or an account is deleted, the exceptions described below may apply.

  • Support, security, diagnostic, and transaction records may be retained after account deletion when reasonably necessary for fraud prevention, security, tax, accounting, dispute resolution, or legal compliance.

  • Backups are overwritten through normal backup cycles. Consumer health data subject to Washington law will be removed from archived and backup systems within the period described in our Consumer Health Data Privacy Policy.

  • Aggregate or de-identified information may be retained when it can no longer reasonably be linked to you.

When a verified deletion request is completed, we delete or de-identify information from active systems and instruct applicable service providers to do the same, subject to information we are legally required or permitted to retain. Information already shared with another user at your direction may remain in that person's possession.

To request deletion of your account or other personal information, email support@withnova.com from the address associated with your account. Account deletion does not automatically cancel an App Store or other third-party subscription; cancel that subscription through the store where you purchased it.

7. Your Choices And Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of personal information; withdraw consent; opt out of certain uses; or appeal a denied request.

You may also:

  • update profile information and preferences in Nova;

  • control notifications through Nova and your device settings;

  • manage sharing choices using the controls available in the relevant feature;

  • delete individual content where the relevant control is available;

  • stop using an optional feature or device permission; and

  • unsubscribe from marketing email using the link in the message.

Submit a privacy request to support@withnova.com. We may ask for information reasonably necessary to verify your identity and protect your account. We will not unlawfully discriminate against you for exercising a privacy right.

8. Security

We use administrative, technical, and organizational safeguards designed to protect personal information. No system is completely secure, and we cannot guarantee that unauthorized access, disclosure, alteration, or loss will never occur.

9. Adults Only

The Services are intended for people aged eighteen and older and are not directed to children. If we learn that a person under eighteen has provided personal information to Nova, we will take appropriate steps consistent with applicable law. Contact support@withnova.com if you believe this has occurred.

10. Third-Party Services And Links

The Services may link to third-party websites, app stores, booksellers, crisis resources, or other services that Nova does not control. Their privacy policies and terms apply to their handling of information.

11. Changes To This Policy

We may update this Policy as our Services or legal obligations change. We will post the updated version and change the "Last updated" date. If a change materially affects how we use personal information, we will provide any additional notice or consent required by law.

12. Contact Us

Head and Heart Ventures, LLC

Email: support@withnova.com